Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
All of our products come with a hassle-free warranty. Please note this page is for purchases made through our website or our store on Amazon. For purchases made through our authorized resellers, please contact them directly.
You can find your precise warranty period on the literature inside the box or verify with our customer service team. If our product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or checking the user guide before filing a warranty claim.
Feel free to reach out to us herein with any need you may have. Even if you’re not making a warranty claim, we’d be happy to answer any of your questions. Thank you in advance for all of the information you are providing; we know your time is valuable.
Warranty Information Tips
Order ID: You can find this in the order history of the account you made the purchase through.
Reason for Request: Enter a short description of the problem here, e.g. "some leds show different color".